Shipping

Delivery by courier occurs approximately within 2-3 business days from order
confirmation.

 Delivery times may vary for international orders.

 In Italy, standard shipping (2-3 business days) is free, while express shipping (1-2 business days) costs €5.

Right of Withdrawal and Applicable Law

Pursuant to Article 52 of Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decree 21/2014, the Customer classified as a consumer has the right to withdraw from the purchase contract concluded with Kristina Ti, without stating the reasons and without incurring
any penalty, within 14 (fourteen) days from the date of receipt of the products.

For consumers residing in Italy or other European Union countries: The Italian Consumer Code and European consumer law apply,
guaranteeing the right of withdrawal under the conditions set forth in this article, regardless of the destination of the shipment.

For consumers residing in countries outside the European Union: Kristina Ti does not direct its business activities to non-EU countries.
Contracts concluded with consumers residing in non-EU countries are governed by Italian law. If you have any questions regarding applicable law, withdrawal conditions, or return procedures, you may contact Kristina Ti at webcustomercare@kristinati.it for assistance and clarification before finalizing your purchase.

How to exercise the right of withdrawal

To exercise the right of withdrawal, you must send Kristina Ti an explicit communication within the established deadlines to the following
email address: webcustomercare@kristinati.it.

Product Returns

If the Customer exercises the right of withdrawal, the Customer must return the products to Kristina Ti within 14 (fourteen) days of
the withdrawal notification.

The shipping address is: Kristina Ti Store Torino, Via Maria Vittoria 18, 10123 Turin (TO), Italy.

The goods must be returned intact, complete with all their parts and in their original packaging (envelopes and boxes), having been stored
and used only for the time strictly necessary to establish and verify their condition, characteristics, and
size, using normal diligence and without signs of wear or dirt, in compliance with the following conditions:

(i) the right of withdrawal applies to the product purchased in its entirety; it is not possible to exercise the right of withdrawal on only part of the purchased product (e.g., accessories, complements, etc.); For the return to be accepted, the product must be returned in its original packaging,
complete in all its parts (including packaging and any documentation and accessories: labels, tags, labels, seals, etc.);

 (ii) Return costs:

For orders shipped to Italy and the European Union: the return costs are €7 and will be deducted from the refund amount;

For orders shipped to countries outside the EU: the actual return costs, communicated to the Customer before the contract is finalized,
will be deducted from the refund amount.

These costs are the responsibility of the Customer.

(iii) Return shipping, until confirmation of receipt at the warehouse indicated by Kristina Ti, is the Customer's sole responsibility;

(iv) If the goods are damaged during transport, Kristina Ti will notify the Customer so that they can file a complaint against the courier
and obtain a possible refund; The product will then be made available to the Customer, canceling the withdrawal request;

(v) Kristina Ti will not be liable in any way for damage, theft, or loss of returned products during the return shipment.

 

Refund

Kristina Ti will refund the Customer the amount paid for the returned products, net of the return shipping costs indicated above, within 14
(fourteen) days of receiving the withdrawal notice, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed between the parties.

Kristina Ti may withhold the refund until the returned products are received or until the Customer demonstrates having shipped them,
whichever is earlier.

 Liability for Decreased Value

The Customer is liable for any diminished value of the products resulting from handling other than that necessary to establish the
nature, characteristics, and functioning of the goods, in the following cases:

 (i) the returned product and/or its accessories and/or
packaging are not intact;

 (ii) the product is missing its external packaging and/original
packaging;

(iii) the product is missing integral parts and/or
accessories (e.g., closures, laces, buckles, etc.).

 In such cases, Kristina Ti may withhold from the refund amount an amount corresponding to the decrease in value of the product. If the
decrease in value is such that the product is no longer marketable, Kristina Ti will return the product to the Customer, charging the Customer for shipping costs and any other costs incurred.

Applicable Law

Contracts concluded with Kristina Ti are governed by Italian law.